This is where you can report bugs within Loomio and see when they're fixed.
Thanks so much, Rob. Good to see the reason; hope the long URL problem will be OK.
I used Loomio years ago in another role, another organisation. Great to see the improvements over time.
Sorry about that. I used too much CSS trying to fix a problem where long URLS would blow the width of the page out.
Deploying a fix now, thanks for bringing this up.
Thanks for a great service; it's helping flexible engagement for groups I volunteer with..
How do I remove hyphenation? I can't find anything in the manual or help search.
It seems to be on automatically, and it makes some strange choices.
In long lines of text across a large window, hyphenation impedes readability rather than improving it, as there is little need to maximise use of available space. I would never, for example, split a word between lines in an A4-sized letter. I might, on a rare occasion, split a word by using a hyphen if it's a narrow column in the style of a newspaper.
I see that help items and the user manual text is not hyphenated. Why would splitting words and hyphenation be applied to user text?
I wonder what the thoughts were behind hyphenation applied to user text in discussion threads, and how there might be an option to either prevent automatic hyphenation when creating text, or to turn it off when reading threads.
We have, in our near term roadmap, a plan to build a proper "email to group" function, where your group will have an email address based on it's URL. So firstname.lastname@example.org can receive emails and turn them into threads.
I think you may be able to get your current plan working with the right forwarding rule in Gmail, but I don't know the correct way to achieve that.
Sorry, that's all I can do right now.
I discovered the problem. It's not Loomio, it's Gmail. Instead of forwarding the incoming emails from the account using the gmail email address, Gmail just sort of volleys the email across with no changes, so the forwarded email also seems to come direct from whoever email us, rather than our gmail account. So Loomio rightly ignores it.
Is there a work-around that I'm not thinking of here?
I thought I could make the thread public, so anyone can email onto it if they knew the Loomio reply email address, but then of course the thread would appear to the general public.
I am trying to set up gmail to forward incoming emails from our official email address to Loomio, in particular to get them to land in a thread. Setting up gmail to forward emails was easy, and then I added the email address into Loomio as an account in itself, so it could post.
I figured I'd used the reply-to email from a Loomio notification email on the thread, which worked when I sent an email to the thread from my email address, and then when I sent one from the gmail account I'm talking about, but then it just failed to arrive when I set it up as the forward destination.
This is the email address I'm using - maybe I should use a different set of tokens before the @ sign?
As I said though, it worked for the email address once for a direct mail, but not for a forwarded email. Is there maybe a spam filter on Loomio's incoming email component that might be silently rejecting it because it's forwarded?
thanks for all that you and the team do...🙏
Great. Thanks for the support. The best thing is to just report these problems to me, and I'll just keep doing my best to make sure they can't happen again.
So great ! Thank you very much Rob ! If we can do something to prevent this kind of bug, just let we know 👌
ok, fixed. Sorry about this
Hi @Laurène - ZD Nice I'm looking into this now. Thanks for the helpful info.
Hi guys, thank you for all you're doing to get Loomio better 😊
Like some of you, our group is victim of grey boxes (computer or smartphone, it's the same 👹
It's recurrent since last year despite refresh and refresh again, even after clearing temporary storage...
What is really strange is that during one second, while the page is loading, we can see the last comment appearing (last screenshot)
but personally i found a tip : add "/100" to the url to go to the 100th message of the thread for exemple. And after i go up to read the most recent post : a bit fastidious but it works 🙈 Or click on the time line on the right when there is one ➡️
Well, one of our thread is mainly affected (see pictures) : https://www.loomio.org/d/eQ4vhFHB/communication-relations-ext-rieures
@Rob Guthrie please help 🙏
However, how to prevent this kind of bug ? Can you know where it come from ?
with latest FFox.
another oddity...when linking from email to thread and then logging in...at my end, it requires another refresh in order to gain access to react/reply...
maybe this in the same class of error u speak of?
win 8.1 on a pc...
aha adam and @Rob Guthrie ...i think i did similar steps at some stage in my intuitive thread-bothering/whack it with a hammer style amateur wrangling ... i did not have any idea but that is what i did and now the thread seems to be working fine. (just tested it again 47 secs ago.)
i did it other way around...un-nested then re-nested... i would un-nest to re-test but i need to go to b-ed
Yes it is still happening. Here's the URL - it's private but you have super privileges?
I discovered a work-around. If I tell Loomio to set the message ordering to nested and back again, my new message will appear :)
Hi Adam, is this still happening for you? Post the URL of the thread (or private message it to me) and I'll look into it.
you must have done it in your sleep as the thread i drew attention to is working fine now.
all posts are showing, no issues. 🤔
that is why i said thank u the next day...maybe it was greg...
I've not addressed this yet! Tomorrow!
i just told rob....and he fixed it by the next day... he is the one...and greg.
excuse me for using u as an excuse to deride touchscreens. (like i need one...)
No, I'm on a laptop and saw the fleeting glimpse. What I meant by work-
around was any way that might fix the thread - adding another message
maybe, or logging out and back in?
you need to ask @Rob Guthrie about that last query...and include a link to the page that is giving u jip.(that is my sole technical term...)
i assumed it affects everyone but u asking the question makes me think i need ask other members...
i also realise that u must use a touchscreen as my F5(refresh) workaround to spot the post fleetingly would have no equivalent? i despise dislike touchscreens...for me.
Seeing this too! Or more to the point, it's what I'm not seeing 😆
Does it just affect me or does it affect everyone reading the thread? I'm wondering why it hides my message. I see other people's messages on the thread, although no-one has posted after me so maybe it's just the end message.
Is there a work-around that I can use to make it show my message?
Strange how it was just that one thread...all others seem to be working just fine but i will keep my eyes open...🗿
Shocking. I'm sorry!
I'm working on the new thread page which will remove the whole class of errors.
aha... @Rob Guthrie i came here to report a strange bug and... it is exactly what Xavi was experiencing in previous post.
i received email notification of a new comment from mar 24 from a member
it was not there ! but f5 shows it momentarily and after a few reviews i realised there was a post i had made on feb 10 that is not remaining either...last obvious post is from jan 22.
this may be part of why our recent organising of meetings has been...retrograde.
i cannot find the same happening in any other threads...hmmm...mercurial...
Hi @Xavi - are you still having issues with Loomio, I think we've fixed what you raised.
Yes! Tragic isn't it. I'll sort it today.
Hi Rob thanks for your suggestion. It's funny because there is also a bug in the thread I created here on Help. When refreshing my screen with F5, I can see your comment for less than half a second and then it vanishes, very strange.
thanks rob...i had meant to say that once the initial person completed the loop the next day then more people could be added.
Re-try your add member process today. We've fixed a few things.
Yes, unfortunately the realtime collab editor has not graduated out of beta yet, it was this feature that was going to also provide the "you cant lose your work" feature. We've got another approach to try.
Please assume that my spelling errors are intentional. Bugs are not, however.
@Rob Guthrie love new features...but the direct thread,once setup for one member, could (or would?) not find members for additional entry. the other person has not yet seen this thread.
and the other dayish...i found the 2.4.0 release notes and they said that our comments would no longer be lost...i tested this and could not find a situation where they were retained. what was i doing wrong? or is that out of date?
also spelling error on github release notes...Thread and Poll edit notificaitons
pedantry rains supreme!! 😀...🙊...🗿
ps i wasnt sure where else to send this heads up...
I'm sorry you are having this experience!
I'm always shaving time off the load process. I don't have historical data, but I can tell you there has been a number of ways we've improved this recently and I will keep it up. Hopefully it will start to feel light and snappy for you soon.
My main issue with Loomio 2.0 is that it is just too slow. It seems to take ages for it to load. At least in Firefox on Ubuntu and Android anyway.
thanks for raising this.. I'm slowly processing it in my head and trying to see if there is an easy way to do it.
@Rob Guthrie When I say “anybody”, I mean “anybody of the group”, of course.
Thanks for your fast answer.
I agree: The "You have a new notification in your loomio group" version of email notifications would be fairly horrible. :wink:
But it should allow not to share content with companies we don't trust.
Maintainig a white or black list is not feasible and should probably not make sense, because my white list could have elements of your black list (or the inverse).
Simply, the administrator of a group could have the possibility to select the option “don't include any content of this group in notification mails”, so nobody could be responsible (at least by mistake) of leaking content to his (bad) mail provider.
And maybe Loomio could limit the sending of such empty messages at a rate of once a day?
As I write this, i think of another option that could do the job another way:
Let the second part of all the user's addresses visible to anybody (in my case, you could now that I'm at “…@dossogne.be”, but nothing more). This would allow anybody to say that an address is not O.K. even without knowing what the exact address is.
Maybe easier and… less horrible? :grinning:
Hi Fran. Thanks for bringing this up - it sure is complicated eh. I think there is a lot of work to be done here, and the least of it is software development.
I'd be very interested to learn what other SASS businesses or hosts are doing to address this issue. Surely there must be some consensus building within blog posts from other products/orgs as they get to grips with this.
The "You have a new notification in your loomio group" version of email notifications would be fairly horrible..but could be done, but then one would need to maintain a list of bad hosts, or good hosts, or the user must enable it or.. it's just a rubbish job - and any work I do at this stage does not feel well informed enough to confidently address the problem.
Hi @robertguthrie ,
I hope I'm not busy in a wrong discussion, as version 2.0 is now an old one.
I'm a user of Framavox, an instance of Loomio presently running version 2.1.9.
I'm wondering if i'm the only one mentionning the problem explained here above.
I think it could be an issue for many users in the European Union : on july, 16th 2020, the Court of Justice of the European Union stated it was illegal to upload personal data of european citizens to services under U.S. jurisdiction.
If an organization runs or uses a trusted Loomio instance, everything is in place to offer the needed confidentiality. But if a single participant of a group uses a “wrong” mail service (e.g. Gmail, which EULA states Google reads the content of the mails and is operated by a U.S. corporation…), all messages posted in the group are exposed to inspection by people and companies that the other participants don't want to trust.
I can't know how much work this would be for you, but even the possibility to block all notifications by mail could be useful. (Though I think a neutral reminder, as proposed above, would be necessary to avoid that people just forget about checking their Loomio groups.)
At this time, the only possibility to avoid releasing content to Gmail, Hotmail, etc. is to ask the group members to use a trusted mail provider… and to trust them.
Thanks for your time and, again, for Loomio!
If activists or people caring for their privacy are interested in such a functionality, I think even the title of a discussion or a poll could be too much. Same rationale for context and details (they will discover it by opening Loomio, where “Unread threads” is very useful).
The group name is the only information that could be necessary or useful to go and find the useful post or poll.
Allowing to choose if usernames and discussion title could be an advantage, because it allows to knows whether it's an important or urging matter, but this shouldn't make Loomio a too complicated thing to use. (Une usine à gaz, as we say in French :wink:)
Thanks for your attention and help.
Hi Fran, yes this is possible.
What information would you say is necessary and what can you leave out?
Discussion title, poll title?
discussion context and details?
The question of a member on our Framavox group could be interesting for some of Loomio's users.In short:
How do I prevent other members of my groups to let Loomio send the content of my posts to their mailbox, hosted by companies I don't trust or I don't want to make the life easy.
It's true that you don't know which mail provider the others are using and that mail, by design, is less secure than a Loomio service.
I searched the documentation and I found how I can prevent notifications to my mailbox, but I think there is no mean to prevent the content of a (sub-)group to be sent to anybody.
Don't you think it could be a useful functionality to forbid the content to be integrated into the notification mails, as an option for a group or subgroup? One would receive something like “X mentioned you in the discussion …”, but not the post itself.Do you think this could be feasible?
Thanks in advance!
Thanks for the detailed report, I'll get onto it
Second time this week where I've had unexpected/ incorrect behavior from Send Poll modal's quick-select (Members of thread, Members of group)
In the most recent case, upon starting a poll, the modal incorrectly showed that there were only (5) members of group (there are 7); clicking invite to vote again, now I see (6) as depicted below along with a funny (-1) not yet invited. Detail: 6 of the 7 members are Admins of this subgroup.
The earlier case was also in a subgroup of Enspiral – Members. Whether I clicked "Undecided people" or "Members of Members", the number was short of the truth. (To reproduce, go to the most recent Membership proposal)
I am using Firefox (latest) on Ubuntu 18.04 with KDE
there I had to hit tab to get the paperclip then shift-tab to come back to here. I had to use keyboard arrow keys for that, the mouse cursor couldn't do it.EDIT: here's the recording, attached gif
could you share a video about this problem Aaron? Also what browser and OS? (sorry if you've already shared this, I'm replying by email)
I'm still having the problem where I can't use my mouse cursor to move the text cursor in a comment field! If I click on the comment field, the text loses focuses. I can't select text with the mouse cursor either. No interaction works with the mouse except for outside of the text entry field. The only way to get the field active again is to tab-through the items until it is active again.
Hi Fran, sorry for my slow reply. Yes, we've seen this but are not yet able to bring back the save draft functionality we had in Loomio 1, sorry.
I don't know if this is necessary, but I didn't notice any reaction to my post in objet and it might have been posted on a wrong time. I'd be happy to know if you saw it already.
Thanks in advance !
Right, mark as read used to be called dismiss, it does not actually mark stuff as read, maybe it should.. But it notes that until there is more stuff, you're not interested.
I think we've learned from this UX, that we want actual mark as read, plus a good mute until X feature.
Repost of a bug a nested under another bug for clarity (link to that post)
Bug = Unread messages keep reappearing even after I click read
To reproduce: Last week I used mark as read on a thread that had a lot of old comments that occurred before I joined group.
There was a new comment, and I went and read it.
Subsequently, I saw it was unread... I went in again and it brought me to the same new comment, but I also could see that there was "106 unread"
I've marked it as read and after hard refresh still appears read... I'll update here if I see anything else and try and get the console too.
@Rob Guthrie added the link to this one above ^
Another grey boxes thing in this old thread:
grey boxes past a certain date will not load (all comments previous to the one appeared have loaded)
also the polls i know are in there are not appearing (i guess they are grey boxes).
(you'll also notice the Timeline is broken a bit)
fyi, always appreciate a URL in text form for stuff like this :)
Grey boxes not going away even after hard refresh @Rob Guthrie @Greg Kan (hope y'all's days been decent!)
catching up on all the bugs now, one by one. this image preview issue is fixed
Unread reappeared on this thread although no new messages have appeared... not sure if it's related to the new bug i just posted in here as a separate comment
Re: the latter (unrelated?) bug:
Thread stayed read
I think the unread comments were just below where the the app dropped me upon entry to the thread, as when I clicked into the thread (no unreads) it dropped me in the middle again, and I happened to scroll down and see a couple yellow highlighted comments
can you paste me the URL john ?
Unrelated? Smaller bug:
I can't seem to get the messages in this thread 'read'. When I click to the group, and then click back in, it doesn't take me to any specific message (just drops me somewhere randomly in the middle). I'm going to mark as read now and see what happens
@Rob Guthrie @Greg Kan just came upon this large oddity:
Totally fair enough! We are always looking to make UX improvements and will look into this.
Thank you for your answer.
You're right! I found the “invite people to vote” and “…” buttons at the very bottom of the poll.
Maybe it could be a bit more ergonomic or user-friendly if these buttons were placed above the choices to vote for (a time poll can be long), but there is no bug.
I'll go get better eyes. :wink:
If you click the dots/ellipsis you should see the "Edit" option. The "Change vote" feature is actually completely different from editing the poll settings themselves, as you've probably observed!
Here's a screenshot:
You should also be seeing the "invite people to vote" button whether or not you have voted, as shown in the screenshot?
Let me know if you find anything else!
… if I don't vote first.
This is confusing: it's not possible to invite people to vote, if you didn't do so at the end of the creation of the poll, nor to edit the settings of the poll if you made a mistake.
It seems that you have to make the button “change vote” appear (by voting) in order to get access to the other options.
So after the above things happened, I reopened Loomio and went into the group-specific email notifications and set them to "ignore"
I was surprised to receive an email notification 2 days ago (PERSON invited you to join THREAD). I checked and indeed my group email setting was still "ignore" as I had recently set it. Clicking into the thread and checking my thread-specific email setting, for some reason this is "normal" even though the thread appears to have started after I'd set group setting to "ignore"
Funny behavior after clicking 'email preferences' from a Loomio product email
It brought me to my global notification settings (not too surprising although not the settings I wanted to change)
I try to navigate to the group in question, and see a flat list of all my groups and subgroups mixed together
Clicking on the group in question, I get the following 404 and funny URL
The first time I hit the back button, still a 404 but the URL has changed to https://www.loomio.org/g/undefined
I always find it a little disconcerting to see the "LOG IN" on my top right, I feel less certain the changes I make will take affect
Hello and thank you for Loomio!
I'm new here and after reading some threads, I hope I post this one in the right place.
I'm very distracted and it happens that I leave a comment unposted. With the previous version, I retrieved an unposted comment where I left it, even weeks or months later.
With the new version, unposted comments seem to disappear if I leave the page and then come back. (I guess my computer will hear ugly words, one day… :wink:)
I think people like me should get a message when they try to leave a page where a comment is left open/unposted. Is it possible?
(The former way of working was better, and should be ideal if there was a special reminder, like “Unpublished post(s)” in the left column, near “Recent threads” and “Unread threads”, for instance. But I suspect this is a lot more work.)
Thanks in advance!
@Rob Guthrie funny behavior where I couldn't start a new thread (emailing you screencap), I proceeded to refresh, and then Loomio logged me out (unusual)... logging back in I managed to start the thread I'd intended
@Rob Guthrie all images in this thread are appearing broken to me
deploying fix now
Poll page doesn't link to the parent thread when arriving from search
fix for this is now live, but it does not fix for previously mentioned people, only going forward
One small simplification, perhaps, may serve:
When you 'invite people to vote' who are not members of your group, I reckon that (pop-up) language in the app could make it clear that you are also inviting them to be a guest of this thread
then who can vote (currently) = members of group + guests of thread
that future tickbox would toggle away from the former to who can vote = those invite to
Seems like it might be a good idea to write something like this into the app or help, soon. Who can vote? seems like useful in-app info.
And, in the coming months, we'll make a checkbox option, so that you can create a poll where ONLY people invited to the poll directly can vote in it.
Anyone who is a member of the poll's group, or a guest of the poll's discussion, or has been invited to the poll directly, can vote in a poll.
Inviting someone to a poll, within a discussion, gives that person access to vote in the poll, and comment in the discussion, but does not make them a group member.
We'll be making someone to show who are the participants in a discussion, and if they are guests or members, soon.
The poll page shows all the stances in a poll, which is also a list of everyone invited to the poll.
inviting someone to a poll, if it is part of a discussion, also gives that person guest access to the discussion
hrrmm no that's different.I would love to be pointed to an example of the problem you're talking about. (before a workaround is used)
A stance (ie: being invited to the poll), will always give you access to the poll because it's an access record in itself. (key part of the new architecture I've been talking about)
cool thanks I think this will also fix the other weird behavior i saw where we tried to do a stand-alone time poll, invited people to the poll, and then one user couldn't access it. Sukie, who was running it, fixed it by adding them as Members to the group.
yikes, fixing now
@mentioning someone in my parent group in the thread of a subgroup they do not belong to does not give them guest access to the thread, but still gives that user a notification(My expectation was that @mention – in a context – functions the same as invite people)
^ mentioning my training account from this account => I get a mention notification but reach a "no permission" page:
Thanks John, pushing up a fix now.
notifications.null have been appearing lately, not sure if they're to do with standalone polls (although the first example I show in this screencast is related to such) https://www.loom.com/share/c065ad02eb6340bca6298850b541d5ea @Rob Guthrie
Hrmm. I cannot reproduce with Safari 13.0.5. Am deploying an update to Tiptap now.
What version of Safari do you have?
Well, while you're there, if there is anything simple that would be a big improvement for the markdown editor, let me know.
No worries - thanks for the attentiveness (I'm making do with the markdown editor at the moment - which does the job most of the time, even though I like the new editor TBH).
I'll update it tomorrow and test with those browsers then. Sorry for the hassle!
It appears in my primary group, but as you see on the vid - I am on this thread when I am reproducing it on the video. Haven't found a place I'm not finding it. (Only weird thing is that it was happening on and off, and now all the time - at least apparently).I've just tested it again on a couple of browsers.I've replicated it on Brave (Chromium Browser) + Safari - OSX High Sierra. But I've just tried Chrome - and the editor is working as expected.If it was just Brave - I suppose it might be worth forgetting about (you can't make it bug-free across every conceivable browser) but given it is Safari - it might be worth persisting with.Having said that - if I'm the first person to have this issue, it can't be very pervasive. It is a really noticeable issue when it occurs, that interferes with the normal use of Loomio, so others would have raised it by now.Anything thanks for keeping me in the loop.
Sorry, I've been both swamped with work, and kind of shocked about this.
I have no idea how you're seeing that behaviour. I can't reproduce it at all. I think I need more information.. Is it in an group, any thread, any browser? What if you are another user? Or are there some combos where it does or does not happen?
The editor is based on TipTap which is fairly well used, there is an update available. I'll update it tomorrow and let you know.
any news? :)
Ha! My bad - meant unlisted. I've changed it there, hope you can see it now.
almost!!! alas, the video is private
Just to be clear. The text sizes (h1,h2,h3) only work for lines/paragraphs of text. Unlike bold they cannot be applied to selections of text.
I wonder if you could send me a video of what is happening, because I don't quite get it yet..
I am replying to this comment from Safari.I am having the same issue unfortunately :/ - I really hope I'm not doing something so stupid, that nobody has ever done it before!
Wow. I've not seen that before. I'll look into it first thing tomorrow. In the meantime, if you have a moment, can you test another browser and let me know the results?