Loomio
Thu 12 Feb 2015 1:01AM

New Help documentation - we want your feedback!

DU Public Seen by 285

Hi generous community - we want your feedback :)

Lately we’ve been writing technical support/help documentation content for Loomio. We have implemented an initial overview, and now we would love to hear from you about what we can do to make it better!

You can visit the new Help page here: loomio.org/help.

This is the first comprehensive help documentation overview we’ve attempted, and we want to ensure its as helpful as it can be, so we would love it if you would take a moment to check out the new page and give us feedback.

Specifically, we’re looking for feedback on content quality, tone, language and structure.

  • What have we missed?
  • Is there anything about the content or structure that doesn’t make sense, is inaccessible or should be reworded?
  • Thinking back to when you first joined Loomio - what were your main questions as you got underway? Do you think this new documentation would have helped?

Please feel free to make any comments here in this Loomio discussion (go on, we can take it!), and link to specific parts of the documentation if that feels useful to you.

NB: Unfortunately, because this page has not been translated, we can only show you the English version right now.

Next steps are addressing your feedback, implementing content improvements, polishing, translation, and interface design and implementation. We’ll also be revisiting the content on the verge of the 1.0 release.

Thank you!

Lots of love,

Hannah (on behalf of Team Loomio)

J

Joum Thu 12 Feb 2015 7:59AM

Lots of information.

Correct me if I am wrong, but I don't think you mention this group "Loomio Community" other than the translate and feature subgroups.

RG

Robert Guthrie Thu 12 Feb 2015 8:07PM

Congratulations on this amazing piece of work!
I think it's ready for prime time as is.

DU

Thu 12 Feb 2015 10:10PM

Stunningly good. Well done.

James Wilson, from my Android

N

naught101 Fri 13 Feb 2015 1:30AM

The 5 points under "How do I get started" look like they should link somewhere. I think they probably should.

It would probably also be good to include a way for people to give feedback on that page, even if it's just a link to this page.

DU

Sun 15 Feb 2015 10:15PM

Thanks @lbjoum, yes, we should definitely have a prominent link to the community in there!

@jameswilson, thanks so much for your generous feedback :)

Hi @naught101, thanks very much for your input! That sounds like a good idea. Do you have any other interim feedback regarding content?

RG

Robert Guthrie Tue 17 Feb 2015 4:38AM

It would be cool to notify all users about the updated help docs... and include a link to them in a welcome email sent to all new users.

AI

Alanna Irving Tue 17 Feb 2015 5:06AM

What do you think of doing one of those popup messages @richarddbartlett ?

RDB

Richard D. Bartlett Tue 17 Feb 2015 5:11AM

Yeah good idea. I wonder if we want to get the español version up first though?

MB

Matthew Bartlett Tue 17 Feb 2015 10:05PM

@richarddbartlett how about you and I have a quick think to see if there's a biz-mod-experiment angle to such a notification?

P

Presley Sat 21 Feb 2015 5:02AM

This is really nice! I noticed one thing I'd change. Editing comments is mentioned in Group Permissions and in Comments, and each one links to the other, but the details about edited comments (eg, the history is accessible) are in Group Permissions, and I think they'd fit better in Comments. That's where I'd look if I wanted to know what was going to happen if I edit a comment, and if I want to know what will happen if I allow comment editing, I'll know to follow the link to Comments.

I think more whitespace between subsections would also help, but I don't know if you wanted to talk about presentation yet.

I also have a question now that I've read the sub-group privacy part - if the parent group can see the sub-group, does that mean they can see that it exists, or that they can see its content?

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