Loomio
July 29th, 2014 04:53

Feature update: Following and participating by email

Richard D. Bartlett
Richard D. Bartlett Public Seen by 407

We’ve just launched a new system called following that makes it easier to keep up to date with the content you care about. When there are new comments in threads your are following, you'll receive them immediately by email, and you can reply to them by email too.

There are two new filter buttons on the dashboard, unread and following.

Unread shows you all the content you haven’t yet read (i.e. the same content that you used to go to your Inbox to see.)

Whenever you participate in a thread or someone mentions you, you will be following it, and new activity from then on will show up under your following filter in the app.

You can also manually opt in and out of following individual threads:

When you go to your dashboard, you’ll see all the most recent activity as usual. Click the new following button to will filter out everything apart from the content you are following:

If you really want to stay up to date with everything in a group, you can opt to follow everything in it:

By default, you’ll also be emailed immediately with any new content, and you can reply directly to the emails and they will show up in the app. If you don’t want to receive these emails, you can configuring the new email preferences here:

We're really excited about this feature - let us know in the comments if you have any questions or feedback. Thanks so much for your contributions so far that have refined the design to the point it is now ❤

Jochen Walter

Jochen Walter July 29th, 2014 05:28

It seems nice to have! Do I get it right that in the eMail settings all my groups and subgroups will be listed and I can choose the watching?

Richard D. Bartlett

Richard D. Bartlett July 29th, 2014 06:04

Yep that's right @jochenwalter :)

Chris Taklis

Chris Taklis July 29th, 2014 07:00

instead of "watching" isn't better "following"???

but you should create a page with all the "watching" subjects and teams so someone can "unwatch" easy through this page with these subjects/teams.

Miguel Prados Rodriguez

Miguel Prados Rodriguez July 29th, 2014 10:17

Hi @richarddbartlett I think it is a good idea, we use it in Redbooth task management tool and it works, it is quite simple, when someone starts a discusion you are notified by default and you can just clic in "Not watching" to stop following that discusion.

MS

Michaela Spangenburg August 4th, 2014 01:26

This looks great. When will this be implemented?

Alanna Irving

Alanna Irving August 4th, 2014 01:54

@michaelaspangenbur soon! We're making progress on it this week, then we'll test it and release it soon after.

MS

Michaela Spangenburg August 4th, 2014 03:19

Thanks! Eagerly awaiting it, thanks for all your hard work!

Tracey Ambrose

Tracey Ambrose August 4th, 2014 20:48

I like it

Z

zack August 5th, 2014 05:26

I think would help a lot keeping up with the ideas you are most interested in. The dual filtering it's cool

Sion Whellens (Principle Six/Calverts)

Sion Whellens (Principle Six/Calverts) August 5th, 2014 12:49

Like it. Is there potential for confusion if people can also 'pin' threads on their homepage, as discussed elsewhere, or is this an alternative to 'pinning'?

Alanna Irving

Alanna Irving August 5th, 2014 22:22

Hi @sionwhellens there are two features around pinning on the roadmap, one for admins to pin a discussion to the top of a group, and another for users to star discussions across any of their groups.

Where do you see the potential confusion?

Jon Lemmon

Jon Lemmon August 5th, 2014 22:45

Looking really good. I think you've pretty much nailed it for an initial iteration.

I personally found the options in "When would you like to be emailed?" a little bit mind-bendy, but that might be just me.

Alanna Irving

Alanna Irving August 5th, 2014 22:46

thanks @jonlemmon - any suggestions for improved options in those email settings?

Jon Lemmon

Jon Lemmon August 5th, 2014 23:01

@alanna sure. I think this would make more sense to me:

Email me...

  • A daily summary email of any discussions I’ve missed
  • When a proposal is created or about to close
  • When someone mentions me
  • When there is new activity in discussions I’m watching
Alanna Irving

Alanna Irving started a proposal August 18th, 2014 03:32

The new "Following" feature makes sense to me Closed 3:08am - Monday 25 Aug 2014

Outcome
by Alanna Irving February 27th, 2017 22:21

Thanks for all the feedback! The feature has been released.

Please check the updated info in the discussion context and let us know if there’s anything confusing about the new Following feature, and any feedback you have.

Results
Agree - 27
Abstain - 0
Disagree - 0
Block - 0
27 people have voted (0%)
Alanna Irving

Alanna Irving started a proposal August 18th, 2014 03:32

The new "Following" feature makes sense to me Closed 3:08am - Monday 25 Aug 2014

Outcome
by Alanna Irving February 27th, 2017 22:21

Thanks for all the feedback! The feature has been released.

Please check the updated info in the discussion context and let us know if there’s anything confusing about the new Following feature, and any feedback you have.

Results
Agree - 27
Abstain - 0
Disagree - 0
Block - 0
27 people have voted (0%)
Steven Palmer

Steven Palmer August 18th, 2014 04:00

If I follow a public group, will it show under 'groups' ?

Phill Coxon

Phill Coxon
Agree
August 18th, 2014 04:01

Awesome - so need this. Great work!

Phill Coxon

Phill Coxon
Agree
August 18th, 2014 04:01

Awesome - so need this. Great work!

Ben Vidulich

Ben Vidulich
Agree
August 18th, 2014 04:06

Ben Vidulich

Ben Vidulich
Agree
August 18th, 2014 04:06

Richard D. Bartlett

Richard D. Bartlett August 18th, 2014 04:09

Great question @stevenpalmer - right now you can only follow groups you are a member of, but your question points to the next step in this development :)

Malcolm Colman-Shearer

Malcolm Colman-Shearer
Agree
August 18th, 2014 05:08

Can't wait!

Malcolm Colman-Shearer

Malcolm Colman-Shearer
Agree
August 18th, 2014 05:08

Can't wait!

Stijn De Winter

Stijn De Winter
Agree
August 18th, 2014 06:46

Good idea

Stijn De Winter

Stijn De Winter
Agree
August 18th, 2014 06:46

Good idea

Marianne Elliott

Marianne Elliott
Agree
August 18th, 2014 08:13

Makes sense to me :-)

Marianne Elliott

Marianne Elliott
Agree
August 18th, 2014 08:13

Makes sense to me :-)

mix irving

mix irving August 18th, 2014 08:27

I'm interested in:

  • what happens when i unfollow a conversation then someone at-mentions me
  • is there a case for 'passively followed' versus 'explicitly followed' (thinking of this in relation to detected versus selected locale)
  • what does the inbox conversation look like with each message update i get (do i get the prior two messages as a reminder if context or just one message)
DU

[deactivated account]
Agree
August 18th, 2014 08:57

DU

[deactivated account]
Agree
August 18th, 2014 08:57

John Brooker

John Brooker August 18th, 2014 09:33

I might be thick but when I first read "Unread" I thought it was a verb like Unsubscribe". Could you use "Not Read" instead?
I quite liked the "Watching" instead of "Following". I am fed up with following people...

Raphaël Jadot

Raphaël Jadot
Agree
August 18th, 2014 13:10

Good improvement!

Raphaël Jadot

Raphaël Jadot
Agree
August 18th, 2014 13:10

Good improvement!

Steve Coffman

Steve Coffman
Agree
August 18th, 2014 14:32

Steve Coffman

Steve Coffman
Agree
August 18th, 2014 14:32

RB

Robert Beck
Agree
August 18th, 2014 15:13

Give it a try.

RB

Robert Beck
Agree
August 18th, 2014 15:13

Give it a try.

Richard D. Bartlett

Richard D. Bartlett August 18th, 2014 22:35

Thanks @mixirving

  • When you unfollow a conversation and someone mentions you, you will be following it again. That might be a problem we that want to fix, or it might be minor.
  • 'Followed' can be true, false, or nil - does that answer your question?
  • The emailed conversation looks just like a Github email thread: all the messages will share the same subject line so they will be stacked together into one thread. By default, you will get the 'new discussion' email, then if someone mentions you, you will receive every subsequent piece of activity as a new email on that same thread.

Thanks for that feedback @johnbrooker, it's good to hear what words make sense. We started with 'Watching' and got a fair amount of push-back from different sources saying 'Following' makes more sense :)

 vivien maidaborn

vivien maidaborn
Agree
August 19th, 2014 02:23

feels intuitive and useful

 vivien maidaborn

vivien maidaborn
Agree
August 19th, 2014 02:23

feels intuitive and useful

Hubat McJuhes

Hubat McJuhes
Agree
August 19th, 2014 09:02

Hubat McJuhes

Hubat McJuhes
Agree
August 19th, 2014 09:02

Sion Whellens (Principle Six/Calverts)

Sion Whellens (Principle Six/Calverts)
Agree
August 19th, 2014 10:57

Sion Whellens (Principle Six/Calverts)

Sion Whellens (Principle Six/Calverts)
Agree
August 19th, 2014 10:57

Jordi Faxedas

Jordi Faxedas
Agree
August 19th, 2014 13:48

Sounds great!

Jordi Faxedas

Jordi Faxedas
Agree
August 19th, 2014 13:48

Sounds great!

MS

Michaela Spangenburg
Agree
August 19th, 2014 20:19

MS

Michaela Spangenburg
Agree
August 19th, 2014 20:19

Malcolm Colman-Shearer

Malcolm Colman-Shearer August 19th, 2014 22:31

I haven't quite got my head around how many emails I could end up getting a day with this new feature. Any chance that at some stage, the followed conversation could be shuffled to the top of the "Yesterday on Loomio" emails?

Ross Phillips

Ross Phillips
Agree
August 20th, 2014 23:58

helpful as the number of groups you belong to grow and the number of discussions in each group

Ross Phillips

Ross Phillips
Agree
August 20th, 2014 23:58

helpful as the number of groups you belong to grow and the number of discussions in each group

EG

Ed Galligan
Agree
August 21st, 2014 11:48

EG

Ed Galligan
Agree
August 21st, 2014 11:48

Saul Lozano

Saul Lozano
Agree
August 21st, 2014 20:01

Indeed! It does make sense as seen in other platforms like Quora.

Saul Lozano

Saul Lozano
Agree
August 21st, 2014 20:01

Indeed! It does make sense as seen in other platforms like Quora.

Benjamin Knight

Benjamin Knight
Agree
August 21st, 2014 21:08

I like this very much :)

Benjamin Knight

Benjamin Knight
Agree
August 21st, 2014 21:08

I like this very much :)

Hannah Salmon

Hannah Salmon
Agree
August 22nd, 2014 05:18

Lookin' swish!

Hannah Salmon

Hannah Salmon
Agree
August 22nd, 2014 05:18

Lookin' swish!

Jochen Walter

Jochen Walter
Agree
August 22nd, 2014 06:49

Jochen Walter

Jochen Walter
Agree
August 22nd, 2014 06:49

OLV

Ofelia Lema Villar
Agree
August 23rd, 2014 15:05

OLV

Ofelia Lema Villar
Agree
August 23rd, 2014 15:05

Joop Kiefte (LaPingvino)

Joop Kiefte (LaPingvino)
Agree
August 23rd, 2014 15:57

Seems really logical.

Joop Kiefte (LaPingvino)

Joop Kiefte (LaPingvino)
Agree
August 23rd, 2014 15:57

Seems really logical.

Chris Taklis

Chris Taklis
Agree
August 23rd, 2014 16:29

Chris Taklis

Chris Taklis
Agree
August 23rd, 2014 16:29

Ryan Gillespie

Ryan Gillespie
Agree
August 23rd, 2014 16:30

Ryan Gillespie

Ryan Gillespie
Agree
August 23rd, 2014 16:30

Brennan Novak

Brennan Novak
Agree
August 23rd, 2014 17:33

Brennan Novak

Brennan Novak
Agree
August 23rd, 2014 17:33

Lauren Smith

Lauren Smith
Agree
August 23rd, 2014 23:35

Lauren Smith

Lauren Smith
Agree
August 23rd, 2014 23:35

Tim Rayner

Tim Rayner
Agree
August 24th, 2014 01:54

Tim Rayner

Tim Rayner
Agree
August 24th, 2014 01:54

Rob Guthrie

Rob Guthrie August 28th, 2014 20:11

Ok, We're live. Expect a bit more of an announcement soon.

Joum

Joum August 28th, 2014 22:05

Suggestion: For the inbox filter "unread" I would like to clear the unread so I can see what is new.

Or is that already possible?

Also, previously, weren't the unread separated into the groups?

I will start marking the discussions I wish to follow.

Alanna Irving

Alanna Irving August 28th, 2014 22:28

Thanks @lbjoum - keep the feedback coming! We know it won't be perfect the very first try and it's useful to know what improvements people think are important.

Richard D. Bartlett

Richard D. Bartlett August 28th, 2014 22:56

Things I want to fix immediately:

  • make it more obvious how to clear the filters
  • make a 'mark as read' button
Rob Guthrie

Rob Guthrie August 28th, 2014 22:57

How would people feel about removing the (Loomio) from the from field in
emails?

Malcolm Colman-Shearer

Malcolm Colman-Shearer August 28th, 2014 23:24

@robertguthrie What would the new email look like? Would it just say "notifications@loomio.org"

Rob Guthrie

Rob Guthrie August 29th, 2014 09:12

I'm feeling a real need to hide a group from my dashboard, just as i could
from inbox.

So taking a stab at an implementation, how about on the group page, rather
than following on/off. We have "Hidden, Normal, Following" selector for
"volume" or "notification level" of the group.

I'm sure there are plenty of others who don't want to leave a group, but
don't want to track it on their dashboard either.

Sean Farmelo

Sean Farmelo August 29th, 2014 13:48

Yeah not being able to clear things from particular groups is annoying. Since the change to the new system it has suddenly picked up loads of old comments from groups like loomio community and I'm unable to remove the threads from my dashboard without viewing each one individually.

Rob Guthrie

Rob Guthrie August 29th, 2014 15:15

Sorry about that Sean. We'll add a mark as read button real soon!

Aaron Thornton

Aaron Thornton August 29th, 2014 23:58

Just realized people are probably not yet following the Loomio code group. Feedback:
https://www.loomio.org/d/n0bJBwqZ/notification-label-on-inbox-needs-to-reflect-filter

mix irving

mix irving August 30th, 2014 08:34

I'd like to suggest the following button breaks intuition a little:

normally a button is a verb, and describes the action that will happen when you click it.
This button describes a state instead... and you have to intuit what clicking it might do

further, because you're expecting it to be an action, you might guess that this button would do not following ... so is this the 'unfollow' button ... but with bad english .. or a toggle?

Aaron Thornton

Aaron Thornton August 30th, 2014 21:20

Then your suggesting 'unfollow'?

mix irving

mix irving August 30th, 2014 22:19

That's one solution.

Or a field which shows state and a button which toggles between them

e.g.
[following] [on | off]

Rob Guthrie

Rob Guthrie August 30th, 2014 22:21

@jonlemmon do you have any thoughts re: "Not following" "Following" on the buttons?

mix irving

mix irving August 30th, 2014 22:30

alert(hello)

mix irving

mix irving August 31st, 2014 00:19

sorry @joopkieftelapingvi , I don't understand.
This is a thread about the new 'following' feature.

are you asking a question about when some translation work will be merged? please feel free to email me about that : mix@loomio.org

Richard D. Bartlett

Richard D. Bartlett August 31st, 2014 20:55

@mixirving do you think your experience of the "state button" (as opposed to "verb button") might be improved if it responded to you immediately when you clicked it?

mix irving

mix irving August 31st, 2014 21:47

No, i think it's the styling that's confusing. Button generally suggests
action.

The filter buttons for unread work because of their different size, page
position, and the excellent minimal use of the framing word 'filter'.
They're also showing a toggle type situation.

I think if you wanted to do auto change, then you could use a star you can
click, that toggles like the gmail one AND also toggles the grey word
'following/ not following'.
Would be easy to glance at and read one you knew the symbol but might be
messy on page

Jon Lemmon

Jon Lemmon August 31st, 2014 22:43

@robertguthrie yeah, I think it should say Follow/Unfollow. And keep the icon the same the whole time (the speaker with all the bars visible).

Matthew Bartlett

Matthew Bartlett August 31st, 2014 22:45

I feel a bit swamped by Loomio emails now, but worried about 'unfollowing' discussions I care about (but still only want to see once a day either by visiting loomio or getting the Yesterday on Loomio email).

Alanna Irving

Alanna Irving August 31st, 2014 22:47

Matt, try following them but turning off emails for each comment

Malcolm Colman-Shearer

Malcolm Colman-Shearer August 31st, 2014 22:48

Me too! Having said that... Here I am, in my inbox, replying to a Loomio
comment 1 min after it happened. That's pretty cool!! And as soon as I
click Send + Archive button, it's gone from my inbox!

Jon Lemmon

Jon Lemmon August 31st, 2014 22:50

Otherwise, if we keep it a "state button" then I think it needs to be a dropdown with descriptions, like the way they do it in Discourse.

GitHub's watch button is really interesting because it's actually a hybrid of the two approaches.

Matthew Bartlett

Matthew Bartlett August 31st, 2014 22:51

@alanna Thanks, but I do still want to get emailed when people at-mention me (because that's much more likely to benefit from my immediate attention than other random activity in threads I follow).