Contact us

Got a question for the Loomio team? Before contacting us, you might be able to find the answer in our frequently asked questions.

If you don't find what you're looking for, you can find our contact information at the bottom of the page.

Frequently asked questions

Where is my confirmation email?

If you don’t receive an email confirming your group registration, you might need to check your spam or junk mail folder – sometimes they end up in there.

I’ve forgotten my password, what do I do?

If you’ve forgotten your password click the “Forgot your password?” link on the Log in page. You will be asked to enter the email address associated with your Loomio account and password reset instructions will be sent to this email address.

Do I need a Loomio account to participate in discussions?

Yes. Even though there are different levels of group privacy, everyone who wishes to participate in a Loomio group needs to have a Loomio account.

Does it cost to use Loomio?

Check out our pricing page at loomio.org/pricing.

Can I sign in with Google, Facebook or Twitter?

Yes, see Single sign-on in our help documentation.

How can I set up my own instance of Loomio?

There is an installation guide on our Github wiki and a Loomio Community sub-group dedicated to support and assistance with local installations. If you're thinking about installing your own version of Loomio, we highly recommend joining this group.

I have approved membership requests for people who wanted to join my group but they haven’t shown up as members, what’s going on?

If the people who have requested membership to your group don't have existing Loomio accounts they will need to create accounts before they can become group members. After you approve their membership requests, they will receive a confirmation email and following the link in this email will prompt them to create a Loomio account. When their accounts have been created they will show up as members of your group.

When I reply to a discussion via email my signature is included in my comment, how can I stop it?

There is currently no official standard for identifying email signatures from the rest of the email body. To a computer the whole email is just a block of text. The easiest method we have for marking the end of the email body and the beginning of the signature is the double-dash method popularised by Gmail, which involves inserting a double-dash ('--') on it's own line between the body of an email and the signature. Other common formats are recognised too, but Gmail's method is very easy to implement. Most programs trying to separate email body from signature (including Loomio) will correctly import the body if these dashes are included in the right place.

To be sure that your email signature is not included in your comment when you reply by email, you need to begin your signature with a double hyphen on its own line. For example:

email signature block with preceding double-dash

How come when I search for a group I know exists, it doesn’t come up on the Explore page?

If the group you are searching for is private, then it will not be publicly searchable and an invitation will be required to join.

Will Loomio work on my mobile device?

Loomio is mobile responsive, so it will work on any device through a browser.

How can I reactivate my account?

Account reactivation can only be done by a member of the Loomio team. To have your account reactivated contact us using the form below, or send an email to [email protected].

I’ve deactivated my group, can I restore it?

Deactivated groups can only be restored by a member of the Loomio team. To have a deactivated group restored contact us using the form below, or send an email to [email protected].

What if I have a feature to suggest?

You might be interested in taking a look at our public roadmap, which documents what’s coming up in the development pipeline. We also have an open Loomio Community sub-group dedicated to Feature Ideas. If you don’t see the feature you wish to suggest on our public roadmap, and you are interested in participating in discussions around the development of Loomio, you might want to join this group.

What’s coming up in the Loomio development pipeline?

To find out what our developers are working on and what’s coming up in the development pipeline, take a look at our public roadmap. You can vote for the ideas you want to see prioritised, and comment with your feedback.

Is there a Loomio API?

As of April 2015 we're actively developing and using the API that the new Loomio 1.0 client will use. This implements everything a Loomio client talking to the web service would need. There is currently no server to server api, but Loomio is open source and we welcome additions. So feel free to scratch your itch.

Is it possible to have a Loomio subdomain?

Yes. We can, for example, set up [your-group-name].loomio.org as the URL for your group. Contact us if you're interested.

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